Campaign Stuck on “Creating” Status

Problem

You may notice:

• Campaign status shows “Creating” for an extended period
• Campaign does not go live
• Campaign appears turned off in Ads Manager
• No delivery or impressions are recorded

Common Causes

• Sync delay between Properti and Meta Ads Manager
• Campaign toggle mismatch (off in Ads Manager, on in Properti)
• Initial campaign creation did not fully complete
• Platform delay during high processing periods

Solution Steps

Step 1: Check Ads Manager

• Log in to your Meta Ads Manager
• Locate the affected campaign
• Confirm whether the campaign is switched ON

Step 2: Turn Campaign ON in Ads Manager

• If the campaign is OFF:
  • Toggle it ON manually
  • Wait a few minutes and refresh Properti

Step 3: Refresh Campaign Status in Properti

• Return to Properti
• Refresh the campaign dashboard
• Check if status updates from “Creating” to Active

Step 4: Duplicate Campaign (If Issue Persists)

• Duplicate the campaign in Properti
• Archive the original version
• Ensure all settings are correct before launching

Troubleshooting Tips

• Allow a few minutes for sync after making changes in Ads Manager
• Avoid rapidly toggling campaigns on/off
• Double-check ad account permissions and connectivity
• Ensure there are no rejected ads within the campaign

When to Contact Support

If the issue continues after completing the steps above:

• Provide campaign name
• Workspace name
• Screenshot of campaign status in both Properti and Ads Manager