Canva Brand Templates Not Updating Or Reverting In Properti

Common Symptoms

You may experience one or more of the following:

• A newly created Canva template set as a Brand Template cannot be found in Properti

• Template changes (such as text spacing or layout adjustments) revert to an older version

• Properti previews show a different template name (e.g. “Copy of [Brand Name]”)

• Canva thumbnails in Properti do not update after making changes

Why This Happens

Each Canva design is treated as a separate Brand Template, even if they look similar or were duplicated from the same original file.

Properti pulls:

• The template thumbnail

• The layout preview

Directly from Canva. If a template has not been correctly republished as a Brand Template, Properti will continue to display the previous published version.

How to Fix the Issue

Follow the steps below for each affected template:

Step 1: Open the Correct Template in Canva

• Locate the exact Brand Template in Canva (not a copy)

• Open the design and select Edit original

Step 2: Make Your Changes

• Update spacing, text positioning, or layout as required

Step 3: Republish the Brand Template

• Click Republish with changes

• Ensure the template is saved as a Brand Template, not just a standard Canva design

Step 4: Refresh Properti

• Refresh or reload Properti

• Updated thumbnails and previews should appear within 60 seconds

Still Not Updating?

If you’ve followed the steps above and the template is still not updating:

• Double-check you’re editing the original Brand Template (not a copy)

• Confirm the template shows as Published in Canva

• Contact the Properti Support Team with the template name(s) affected so we can investigate further