Accessing Notifications
1. Using the Profile Menu
Click on your profile icon in the top right corner.
Select Notifications from the dropdown menu.
2. Using the Bell Icon 🔔
Click on the bell icon (🔔) in the top navigation bar.
View recent notifications.
Click on the three vertical dots (⋮) in the top right corner for more options.
Managing Notification Preferences
1. Customising Notifications
Users can customise notifications based on their preferences:
Email Notifications – Receive updates, alerts, and important information via email.
Platform Notifications – Get real-time notifications within the Properti dashboard.
Push Notifications (if applicable) – Enable or disable mobile push notifications.
SMS Notifications – Opt-in to receive important alerts via SMS.
2. Notification Categories
Users can manage notifications for different categories:
Account – Updates related to important account information.
Requested Reports and Exports – Updates about reports and exports manually requested.
Ad Campaigns
Ad Credits – Notifications when you receive ad credits.
Leads – Alerts when you receive new leads.
Ad Campaign Errors – Alerts for any campaign issues or errors.
Simple Campaigns – Updates related to basic ad campaigns.
Billing & Payments – Receive updates on invoices, payment confirmations, and overdue balances.
Product Updates & Announcements – Stay informed about new features and platform changes.
Team Notifications – Get alerts when team members update shared settings or assign tasks.
Draft Created – Get notified when an automation creates a draft for you to approve.
Reporting
Weekly Summary – Receive weekly social media updates.
Monthly Spend Reports – Get reports related to your ad campaign spend.
Posts
Head Office Posts – Updates from Head Office generated posts.
Creative
Creative Video Ready – Notifications when your video creatives are ready.
Head Office Creative – Updates when Head Office adds new creative assets.
Listing Promotions
Simple Ad Campaigns – Reminders to run an ad campaign for your listing.
3. Updating Preferences
Toggle notification options on or off based on your preference.
Choose to receive notifications via Email, SMS, and/or Properti Inbox.
Adjust frequency settings if applicable (e.g., immediate, daily, weekly summaries).
Click Save Changes to update your settings.
Frequently Asked Questions (FAQs)
Q: Can I choose which notifications to receive?
A: Yes, you can enable or disable specific notifications in your settings.
Q: How do I stop receiving marketing emails but keep essential alerts?
A: You can adjust your email preferences in the notification settings and opt out of marketing emails while keeping important updates enabled.
Q: Will I still receive system-critical messages if I disable notifications?
A: Yes, critical system updates and security alerts will still be sent to ensure account security.
For further assistance, please contact our support team.