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How to Change the Email Address Receiving Billing Notifications

You can update the email address that receives invoices and billing notifications from Properti via the Billing Portal, powered by Stripe.

Written by Cameron Vaea

This is useful if:

  • You have a new accounts contact

  • Invoices need to go to a shared or centralised finance inbox

  • You’re replacing an outdated or inactive billing contact

Where to Start

  1. Log in to https://properti.ai

  2. In the left-hand menu, click Billing

  3. Click the Open Billing Portal button in the upper right
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    Screenshot 2025-07-04 at 3.30.20 PM

  4. On the confirmation pop-up, click Continue to Stripe
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    Screenshot 2025-07-04 at 3.22.22 PM

How to Update the Billing Email in Stripe

Once redirected to Stripe:

  1. Click Billing Information

  2. Tap Update Information

  3. Edit the Email field with your preferred billing contact

  4. Click Save to confirm

📧 All future invoices and billing alerts will be sent to this updated email address.

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