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How to Accept a Canva Invite and Connect to Your Workspace

To use Canva features within Properti, you must first accept your Canva workspace invitation and ensure your account is correctly connected.

Written by Cameron Vaea

Problem

You may experience:

  • Unable to access Canva within Properti

  • Canva not connected to your workspace

  • Missing templates or design features

Solution Steps

Step 1: Accept Canva Invitation

  • Open your email inbox

  • Locate the Canva invitation email

  • Click “Join Workspace”

Step 2: Log in to Canva

  • Log in using your Canva account

  • If you don’t have one, create a new account

  • Ensure you are logged into the correct email

Step 3: Switch to the Correct Workspace

  • Once inside Canva:

    • Use the workspace switcher (top left corner)

    • Select your agency/workspace name

Step 4: Return to Properti

  • Go back to Properti

  • Refresh your browser

  • Access Canva features again

Troubleshooting Tips

  • Ensure you accepted the invite using the correct email address

  • Try logging out and back into Canva

  • Clear browser cache or try a different browser

  • Confirm you are inside the correct Canva workspace (not personal workspace)

When to Contact Support

If Canva is still not connected:

  • Provide your workspace name

  • Confirm the email used for Canva

  • Share a screenshot of your Canva workspace view

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