Properti

Connecting your Google Business Profile pulls your Google reviews into Properti automatically. Once connected, new reviews appear in your Reviews inbox as they come in, and you can share them, request more, and reply to them from one place. Some of these features depend on your plan.

You need access to the Google account that manages your office's Google Business Profile. You must be an owner or manager of the profile.

If someone else in your office manages Google, ask them to do the connection step or grant you access first.

- You need access to the Google account that manages your office's Google Business Profile. You must be an owner or manager of the profile.
- If someone else in your office manages Google, ask them to do the connection step or grant you access first.

In Properti, go to Reviews and open Settings.

Choose Connect Google Business Profile and sign in with the Google account that manages your profile.

Select the location you want to sync reviews from.

1. In Properti, go to Reviews and open Settings.
2. Choose Connect Google Business Profile and sign in with the Google account that manages your profile.
3. Approve the requested permissions.
4. Select the location you want to sync reviews from.

Your existing Google reviews then sync into Properti. The first sync can take a little while if you have a lot of reviews.

Properti syncs reviews from your main Google Business Profile location. If your plan includes location management, you can choose which location to sync and change it later from Reviews settings.

Check you connected the right Google account. Offices often have more than one.

Check the selected location is the one that actually holds your reviews.

Give the first sync some time to finish, then refresh.

- Check you connected the right Google account. Offices often have more than one.
- Check the selected location is the one that actually holds your reviews.
- Give the first sync some time to finish, then refresh.

The Google account you signed in with may not be an owner or manager of the profile. Ask the profile owner to grant you access, then try again.

- The Google account you signed in with may not be an owner or manager of the profile. Ask the profile owner to grant you access, then try again.

When offices merge, Google sometimes combines profiles or retires one of them. If your office no longer has its own individual location, reviews for the retired location can't sync. Message us via the chat bubble and we'll help you work out the right location setup.

Our Google profile has been inactive for a while

That's fine. Connecting it still syncs your existing reviews, and keeping it active going forward helps your local search presence.

How to connect your Google Business Profile so your Google reviews sync into Properti, plus fixes for the most common connection and sync issues.

Connecting Google Business Profile to Reviews

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Connecting Google Business Profile to Reviews

What connecting Google does

Before you start

How to connect

Choosing a location

Troubleshooting

No reviews are appearing

I can't complete the connection

My office merged with another office

Our Google profile has been inactive for a while