This article provides easy troubleshooting information to assist with the successful connection of your social media pages.
Before getting started, log in to both your Facebook and LinkedIn as it will make the process faster!
Log in under your Properti login details and go to the Apps tab
(This is accessed by clicking on the circle icon in the top right hand corner > Account and selecting the "apps" tab)
FACEBOOK & INSTAGRAM:
Connect Facebook - Use your username and password to connect.
- Choose your page
- Choose your workspace
- Then click the "Assign Properti Assets" button
Your ADMIN on the Properti Platform will have to go in to Properti, in to the Facebook App Settings and if it has been successfully connected, the pages will display in each of these dropdown menus:
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FACEBOOK & INSTAGRAM TROUBLESHOOTING:
For Facebook and Instagram, the following needs to be in place and set up accordingly for the successful connection of your pages:
Below points 1-2 need to be TRUE for successful connection.
1) Your Professional Facebook Page needs to be connected to your Meta Business Portfolio (Formerly Facebook Business Account, Facebook Business Manager).
a. To check this, login to Facebook and please visit the below link: https://business.facebook.com/latest/settings/pages
b. If you don't have a Meta Business Portfolio, you will need to create one by going to business.facebook.com/overview
c. You will have to add the Professional Page to the Meta Business Portfolio. Please visit this link: Add a Page to your Meta Business Portfolio
2) Your Professional Instagram Account needs to be connected to both your:
a. Meta Business Portfolio
b. Professional Facebook Page
TIP: Your Instagram needs to be a professional account and needs to be connected to your Facebook page in order for it to be connected to Properti.
Setting Up Instagram Professional Account
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LINKEDIN:
Connect LinkedIn - Use your username and password to connect.