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How to Change an Agent’s Email in Properti

Agent emails cannot be changed directly in the backend. Updating an email requires creating a new agent account and transferring connections.

 

⚠️ Important: Changing Your Email Affects More Than Your Login

When you update the email address in your Properti User Profile, this change also affects the email address displayed in:

  • Landing pages — the contact email shown to prospective buyers/sellers on your property landing pages will update to reflect the new address.
  • Campaign reports — the email address included in vendor/campaign reports sent to clients will also update.

This means that updating your email in Properti is not just a login or account change — it changes what your customers see on client-facing materials.

If you only want to change your login email without affecting customer-facing materials, please contact support to discuss your options.


Steps:

  1. Invite the new email address to your workspace.

  2. Delete the old agent email from the workspace once the new account is active (optional).

  3. Reconnect social media accounts to the new agent account, as any previous connections will not transfer.

  4. Verify all automation, campaigns, and listings are correctly linked to the new agent account.

Troubleshooting Tips:

  • Ensure the new email is verified before deleting the old account.

  • Double-check that social accounts are correctly connected under the new email.

  • If automation posts aren’t publishing, review the agent’s social media permissions.