Your primary office Meta (Facebook & Instagram) accounts won't connect to Properti. Here is a guide to help you troubleshoot for a successful connection.
We require you to have ADMIN permissions on your Facebook page, your Facebook Business Manager and the Business Portfolio that owns the page you are trying to connect. Please ensure you have the correct permissions.
Check the Meta connection audit page. *Note that you will need to be logged into your Properti account. *this audit page does not apply to agent Meta (Facebook & Instagram) Connections. -2.png?width=688&height=243&name=Untitled%20design%20(1)-2.png)
*this audit page does not apply to agent users' Meta (Facebook & Instagram) Connections. If you are an agent, Click here for your instructions.
In this audit page you will be able to see what's wrong, have your settings correct is crucial. As you can see by this example, Aaron Hayes is the person who connected the Meta account to Properti, he has all the correct permissions required by having each requirement ticked.
- Is a Page Admin - Yes ✔️
- The Page is owned by a Business Portfolio - Yes ✔️
- Is an Admin on the Business Portfolio account - Yes ✔️
If you do not have 3 ticks, you will not connect to Properti.
Does someone else in your business have all of the above access levels? If so get them to jump into Properti and connect with their Facebook profile by heading to this link https://dashboard.properti.ai/apps/facebook and selecting the continue with Facebook button, here is a handy guide
If not, continue below
- Is a Page Admin - No
If you are not a Page Admin. Jump into the below Facebook help article to work through the steps to becoming an admin on the page.
Facebook Help Article
- The Page is owned by a Business Portfolio - No
The easiest thing to do here is to create a Business Portfolio (through Meta Business) to house your Business Facebook Page. See the below guide.
Create a business portfolio in Meta Business Suite and Business Manager
* While you are creating this make sure you add yourself in as an admin and it is highly recommended and best practice that the business owner is also added at this time.
- Is an Admin on the Business Portfolio - No
If there is already a Business Portfolio that owns your Facebook Page, make sure that the admin of this account also makes you an admin, below are the instructions.
Add people to a business (Manager) portfolio and assign a business asset
The Facebook page has connected 🎉 but not the Instagram account 🙁.
For a successful Instagram account connection, your Instagram account must be connected to your Facebook account.
Connecting Instagram to Facebook
Your Instagram account must also be a "professional" account.
Instagram Profile Type
How do I know if my instagram is a business account