Troubleshooting Shortlink Errors ("Property Not Found")

Some users may encounter a "Property Not Found" error when clicking on shortlinks generated by Properti (e.g. https://proply.link/abc123). This usually happens when the agency or brand’s main website isn’t set up to recognise and redirect these links to the correct property listing.

🧩 Problem

• A listing is posted through Properti with a generated shortlink.

• When clicked, the shortlink leads to a "Property Not Found" error.

• The issue affects all shortlinks for the office or group, not just a single property.

✅ Cause

This error occurs when the redirection settings on the agency or brand’s main website are not correctly configured to handle Properti’s shortlink structure.

• These redirect rules are usually managed at the Head Office or corporate level, not by individual offices.

🛠 Solution – Action Required by Head Office

To fix the issue:

1. Head Office (or the group’s web development team) needs to review and update the redirect setup on the main website.

2. The website should be configured to correctly interpret Properti’s shortlink format and route it to the corresponding listing page.

3. Once updated, Properti’s support team can help confirm the expected link structure and assist with testing to ensure redirects work correctly.

📌 Important Notes

• This is not a bug within the Properti platform or an office-level configuration issue.

• If your office is affected, please escalate this to your Head Office or website administrator so they can make the necessary changes.

• Properti support is available to collaborate with your Head Office to validate and test the updated setup.