This article outlines how users can manage their notification preferences for emails and the Properti platform, ensuring they receive relevant updates and alerts.
Accessing Notifications
1. Using the Profile Menu
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Click on your profile icon in the top right corner.
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Select Notifications from the dropdown menu.
2. Using the Bell Icon 🔔
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Click on the bell icon (🔔) in the top navigation bar.
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View recent notifications.
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Click on the three vertical dots (⋮) in the top right corner for more options.
Managing Notification Preferences
1. Customising Notifications
Users can customise notifications based on their preferences:
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Email Notifications – Receive updates, alerts, and important information via email.
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Platform Notifications – Get real-time notifications within the Properti dashboard.
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Push Notifications (if applicable) – Enable or disable mobile push notifications.
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SMS Notifications – Opt-in to receive important alerts via SMS.
2. Notification Categories
Users can manage notifications for different categories:
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Account – Updates related to important account information.
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Requested Reports and Exports – Updates about reports and exports manually requested.
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Ad Campaigns
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Ad Credits – Notifications when you receive ad credits.
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Leads – Alerts when you receive new leads.
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Ad Campaign Errors – Alerts for any campaign issues or errors.
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Simple Campaigns – Updates related to basic ad campaigns.
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Billing & Payments – Receive updates on invoices, payment confirmations, and overdue balances.
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Product Updates & Announcements – Stay informed about new features and platform changes.
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Team Notifications – Get alerts when team members update shared settings or assign tasks.
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Draft Created – Get notified when an automation creates a draft for you to approve.
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Reporting
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Weekly Summary – Receive weekly social media updates.
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Monthly Spend Reports – Get reports related to your ad campaign spend.
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Posts
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Head Office Posts – Updates from Head Office generated posts.
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Creative
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Creative Video Ready – Notifications when your video creatives are ready.
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Head Office Creative – Updates when Head Office adds new creative assets.
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Listing Promotions
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Simple Ad Campaigns – Reminders to run an ad campaign for your listing.
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3. Updating Preferences
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Toggle notification options on or off based on your preference.
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Choose to receive notifications via Email, SMS, and/or Properti Inbox.
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Adjust frequency settings if applicable (e.g., immediate, daily, weekly summaries).
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Click Save Changes to update your settings.
Frequently Asked Questions (FAQs)
Q: Can I choose which notifications to receive?
A: Yes, you can enable or disable specific notifications in your settings.
Q: How do I stop receiving marketing emails but keep essential alerts?
A: You can adjust your email preferences in the notification settings and opt out of marketing emails while keeping important updates enabled.
Q: Will I still receive system-critical messages if I disable notifications?
A: Yes, critical system updates and security alerts will still be sent to ensure account security.