Problem Description
Users may encounter issues such as:
Canva posts, reels, or stories stuck in “posting” status.
Automations not triggering after a new listing is added.
Permission errors when accessing Canva templates from Properti.
These issues are often caused by missing Canva account permissions or expired integration authorisations.
Solution Steps
Step 1 – Verify Canva Account Permissions
Log in to Canva with the account connected to Properti.
Go to Share on the relevant template or folder.
Ensure the Properti account (or designated posting account) has Editor access.
Update access if it is only Viewer.
Step 2 – Check Integration Settings in Properti
In Properti, go to Settings > Integrations > Canva.
Confirm the connected Canva account is active.
Reconnect the account if the token is expired or invalid.
Step 3 – Test Automation
Create a test design (story, reel, or feed post) in Canva using the template.
Trigger the automation in Properti to push the content to social media.
Confirm the post appears correctly on the intended platforms (Facebook, Instagram).
Step 4 – Troubleshoot Common Issues
Stuck posts: Re-push manually after confirming permissions.
Unsupported media: Check Canva content dimensions, aspect ratios, and formats for Instagram/Facebook compatibility.
Queued posts: Avoid scheduling too many posts simultaneously to prevent delays.
Best Practices
Refresh the Canva connection periodically to prevent expired tokens.
Ensure all users managing templates maintain Editor access.
Monitor Properti logs for automation errors if posts fail after permissions are confirmed.